WolfSwap
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Support

Need a hand with WolfSwap or the Snappy Wallet app? Here is how to reach us, and answers to the questions we get most.

Contact Us

So we can help you quickly, include:

  • your wallet address (it starts with 0x and is public)
  • the transaction hash, if your question is about a swap, a deposit, a withdrawal or a transfer
  • where it happened: wolfswap.app, or the Snappy Wallet app for iPhone or Android with its version (in Settings, About)

Never share your recovery phrase, private key, backup password or recovery key, not even with us. We will never ask for them.

Snappy Wallet

Snappy Wallet is a self-custody wallet: your recovery phrase is created on your device, and only you can move your funds. We cannot see, recover or reset your wallet.

Restore Your Wallet on a New Phone

If you backed up with Snappy, install the app and, on the wallet choice screen, sign in with the same account you backed up with (Apple, Google, Discord or X). Then enter your backup password, and your recovery key if your backup has one.

You can also choose Import a recovery phrase and type your phrase.

Remove the Wallet from a Phone

Open Profile, then Settings, and tap Remove wallet. Make sure you have your recovery phrase or a Snappy backup first: without one, the funds in that wallet can never be reached again.

Delete Your Account

In the app, open Profile, then Settings, then Account, and tap Delete account (it shows while you are signed in). Deleting your account:

  • removes your sign-in from your Snappy account
  • deletes your wallet backups if you choose to, and always when it is your account's last sign-in
  • for Sign in with Apple, asks Apple to stop sharing your Apple ID with Snappy Wallet
  • removes the wallet from your phone

Your funds stay on the blockchain at your wallet's address, so keep your recovery phrase to reach them later. To ask us to delete other information we hold about you, email support@moonflow.club (see our Privacy Policy).

A Swap or Transfer Looks Stuck

Transactions settle on the blockchain, usually within seconds. Open the transaction on the network's block explorer (the app's View on explorer link takes you there). If it is still pending or it failed, send us its hash on Discord and we will take a look.

WolfSwap on the Web

For how swaps, the terminal, contests, rewards and staking work, see the docs and the FAQ.